My Baker strives to deliver the best products and services to you. Sadly, sometimes things can go wrong but by letting us know, it gives us the chance to improve and amend it for you.
For any issues with your order, please email firstname.lastname@example.org. Alternatively, you can reach us on 0203 239 4399 (Our opening hours are 9am - 6pm, 7 days a week).
Please contact us within 24 hours of receiving your order. If your cake (or bake) arrived damaged, remember to send across accompanying images.
We always respond within 24 hours of receiving your email and / or phone call and will aim to resolve your complaint as soon as possible. If the complaint is complex, we will ensure management personally oversees this. This may take a little longer but we will keep you updated throughout.