Payment & Cancellation

PAYMENT AND DEPOSIT
Orders below £500 must be paid within 24 hours of receiving the invoice. Failure to complete payment may result in your order being cancelled. For orders above £500, a 50% non-refundable deposit is required to confirm an order and hold the date. The remaining 50% is due 4 weeks before delivery date. 

REFUNDS AND CANCELLATIONS
Deposits are non-refundable and non-transferable under any circumstances due to any loss of business arising from turning away other bookings on that date. Full payments made less than 4 weeks in advance of the delivery date are non-refundable. In the event of a cancellation by the purchaser and there is more than 4 weeks notice, then we will refund 50% of the total amount paid. In the unlikely event that we have to cancel your order for any reason, we will give you as much notice as possible and find a suitable baker to make your cake. If you do not wish to accept our suggested alternative, then we will refund the full price to you. Please contact support@mybaker.co for any questions.