Payment & Cancellation

Payment and Deposits

Orders below £500 or placed less than 4 weeks in advance of the delivery date must be paid in full to confirm the order.

For orders above £500, a 50% non-refundable deposit is required to confirm an order and hold the date. The remaining 50% is due 4 weeks before delivery date. 

Refunds and Cancellations

We completely understand that you might have a change in circumstances or a cancellation of the event you are celebrating. However, each baker has limited capacity and by taking on your order, will turn away other business, as well as potentially incurring costs in relation to your order.

If you would like to cancel, and give 5 days' notice, we can refund the entire cost of the order, less a £4 administration fee and the baker's reasonable costs incurred to that point. 

If you could like to cancel within 5 days of delivery we are not obliged to give any refund. If we choose to give a refund or alternatively a store credit, we do so at our sole discretion and reserve the right to deduct the baker's reasonable costs (including opportunity cost from orders turned down) and a £4 administration fee.

In the unlikely event that we have to cancel your order for any reason, we will refund the full price to you. We will not be liable for any costs or damages beyond the amount paid for the cake.